Effective Date: March 7, 2026
These Terms of Service and Software Subscription Agreement ("Terms") constitute a legally binding agreement between WishKeeperCRM LLC, a Georgia limited liability company ("WishKeeperCRM," "Company," "we," "our," or "us"), and the individual or legal entity accepting these Terms ("Customer," "you," or "your").
These Terms govern your access to and use of the WishKeeperCRM website, software platform, applications, and all related products, services, content, features, and functionality (collectively, the "Services").
By creating an account, starting a free trial, purchasing a subscription, accessing the Services, or clicking any button indicating your acceptance of these Terms, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree to these Terms, you may not access or use the Services.
To use the Services, you represent and warrant that you:
If you access the Services on behalf of a business, travel agency, corporation, partnership, limited liability company, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms. In such event, references to "Customer" include both you and the legal entity you represent.
WishKeeperCRM reserves the right to refuse service, suspend access, or terminate accounts that do not satisfy these eligibility requirements.
For purposes of these Terms, the following definitions apply:
Account means the Customer's registered account used to access the Services.
Authorized User means an employee, independent contractor, advisor, or other individual authorized by a Customer to access a Team subscription.
Customer Data means all information uploaded, entered, stored, generated, or managed by the Customer within the Services, including without limitation client records, itineraries, reservations, documents, notes, forms, proposals, communications, marketing content, custom templates, images, files, and other business information.
Platform Content means all software, source code, object code, databases, workflows, automation systems, documentation, built-in templates, platform designs, graphics, branding, logos, icons, user interface elements, page layouts, architecture, functionality, and all other proprietary technology developed or owned by WishKeeperCRM.
Services means the WishKeeperCRM software platform, website, applications, tools, integrations, features, support services, and any future modules, products, or functionality offered by WishKeeperCRM.
Subscription means the Customer's paid license to access and use the Services during the applicable billing period.
Team Account means a subscription owned by an agency or organization that permits multiple Authorized Users to access the Services.
WishKeeperCRM provides a subscription-based software platform designed to assist travel professionals with managing customer relationships, trip information, workflows, communications, documents, reporting, marketing, operational processes, and related business activities.
The Services may include, without limitation:
The Services are intended solely as business management tools.
WishKeeperCRM is not a travel agency, tour operator, travel supplier, host agency, insurance provider, seller of travel, legal advisor, tax advisor, or financial advisor.
Nothing within the Services should be interpreted as legal, financial, accounting, insurance, regulatory, or travel compliance advice.
Customers remain solely responsible for operating their businesses, complying with applicable laws, complying with supplier requirements, obtaining necessary licenses, and reviewing all communications and documents generated through the Services before providing them to clients.
Subject to these Terms and timely payment of all applicable subscription fees, WishKeeperCRM grants Customer a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services solely for Customer's internal business purposes during the applicable Subscription Term.
This license does not transfer any ownership rights in the Services or Platform Content.
Except as expressly permitted by these Terms, Customer may not:
any portion of the Services or Platform Content.
All rights not expressly granted remain reserved by WishKeeperCRM.
Customers are responsible for maintaining accurate account information at all times.
Each Customer is responsible for maintaining the confidentiality of usernames, passwords, authentication methods, and all other login credentials associated with the Account.
Customers are responsible for all activities occurring under their Account, whether authorized by the Customer or resulting from the Customer's failure to adequately protect account credentials.
Customers agree to immediately notify WishKeeperCRM of:
Account sharing outside the Customer's organization is prohibited unless expressly authorized by WishKeeperCRM.
WishKeeperCRM reserves the right to require password changes, multi-factor authentication, identity verification, or additional security measures whenever reasonably necessary to protect the integrity of the Services.
Customers purchasing Team subscriptions acknowledge that the subscribing agency or organization is the owner of the Team Account.
Unless otherwise agreed in writing, the Team Account owner controls:
Authorized Users acknowledge that their access may be modified, suspended, or removed by the Team Account owner at any time.
If an Authorized User leaves an agency or organization, WishKeeperCRM has no obligation to transfer Customer Data, account information, templates, workflows, or other information to another subscription unless authorized by the Team Account owner.
WishKeeperCRM offers subscription plans for individual travel advisors, agencies, and other eligible business users. Subscription features, pricing, user limits, storage limits, and available functionality may vary depending upon the selected plan.
Current subscription offerings, pricing, and included features are published on the WishKeeperCRM website and may be updated from time to time.
WishKeeperCRM may offer eligible Customers a seven (7) day free trial.
A valid payment method is required to begin the free trial.
Unless canceled before the expiration of the free trial, the Subscription will automatically convert to a paid subscription at the then-current subscription rate.
Customers are solely responsible for canceling a free trial before the renewal date if they do not wish to continue using the Services.
Subscriptions are offered on either a monthly or annual billing cycle.
Each Subscription automatically renews for successive billing periods unless canceled in accordance with these Terms.
By purchasing a Subscription, Customer authorizes WishKeeperCRM and its payment processor to automatically charge the payment method on file for all recurring subscription fees, applicable taxes, and any other authorized charges.
WishKeeperCRM reserves the right to modify subscription pricing at any time.
Any pricing changes will become effective at the beginning of the Customer's next renewal period after reasonable advance notice has been provided.
Nothing in these Terms guarantees that subscription pricing will remain unchanged.
Subscription payments are processed through third-party payment processors selected by WishKeeperCRM.
WishKeeperCRM does not store complete payment card information.
Customer authorizes WishKeeperCRM and its payment processor to charge all applicable subscription fees using the payment method maintained on the Account.
Customer is responsible for maintaining current and accurate billing information at all times.
If a payment cannot be successfully processed for any reason, including an expired payment method, insufficient funds, declined transaction, or payment processor error, the Customer remains responsible for all outstanding subscription charges.
WishKeeperCRM or its payment processor may automatically retry failed payments in accordance with the payment processor's retry schedule.
Failure to receive an invoice, payment reminder, or billing notification does not relieve Customer of payment obligations.
WishKeeperCRM reserves the right to suspend or terminate access to the Services if subscription fees remain unpaid.
Unless otherwise stated, subscription fees do not include applicable federal, state, or local taxes.
Customer is responsible for all taxes associated with the purchase or use of the Services, excluding taxes based solely upon WishKeeperCRM's income.
Customers may cancel their Subscription at any time through their Account settings.
Cancellation prevents future recurring charges but does not entitle the Customer to a refund for any current billing period.
Unless otherwise stated, Customers will retain access to the Services through the end of the prepaid Subscription Term.
Except as expressly provided in this Section or as otherwise required by applicable law, all subscription fees are non-refundable.
WishKeeperCRM may, in its sole discretion, issue refunds for:
The issuance of a refund in one instance does not obligate WishKeeperCRM to issue refunds under similar circumstances in the future.
Customer agrees not to initiate a chargeback or payment dispute for valid subscription charges.
If a Customer initiates a chargeback or payment dispute without a legitimate basis, WishKeeperCRM may immediately:
Initiating a fraudulent or bad-faith chargeback constitutes a material breach of these Terms.
Customer is solely responsible for all activity conducted through the Account.
Customer represents and warrants that all information submitted through the Services is accurate, lawful, and authorized.
Customer is responsible for:
WishKeeperCRM provides software tools designed to assist Customers in operating their businesses.
The Services do not replace the Customer's independent professional judgment or legal obligations.
As between WishKeeperCRM and the Customer, Customer retains ownership of all Customer Data uploaded to or created within the Services.
Nothing in these Terms transfers ownership of Customer Data to WishKeeperCRM.
Customer grants WishKeeperCRM a limited, worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, back up, and otherwise use Customer Data solely as reasonably necessary to:
This license automatically terminates upon permanent deletion of Customer Data except to the extent retention is required by law.
Customer represents and warrants that it possesses all rights necessary to upload, store, process, and use Customer Data through the Services.
Customer is solely responsible for the legality, accuracy, completeness, and reliability of all Customer Data.
WishKeeperCRM has no obligation to review, monitor, or verify Customer Data.
Customers are responsible for exporting any Customer Data they wish to retain before canceling their Subscription.
Upon expiration, cancellation, or termination of a Subscription, Customer access to the Services will end.
WishKeeperCRM is under no obligation to provide continued access to Customer Data following termination of a Subscription.
WishKeeperCRM may retain Customer Data for up to fourteen (14) days following cancellation or termination solely for administrative, recovery, or technical purposes.
After that period, WishKeeperCRM may permanently delete Customer Data without further notice.
WishKeeperCRM has no obligation to restore Customer Data after permanent deletion.
The Services may include designated secure fields intended for certain confidential information.
Except where the Services expressly provide secure functionality for such information, Customers agree not to upload, transmit, or store highly sensitive information through the Services, including but not limited to:
Customers remain solely responsible for determining what information may appropriately be stored within the Services and for obtaining any required authorizations from their clients.
WishKeeperCRM shall not be responsible for Customer's unauthorized storage of regulated or prohibited information.
The Services, Platform Content, and all related intellectual property are and shall remain the exclusive property of WishKeeperCRM and its licensors.
This includes, without limitation:
Except for the limited license expressly granted under these Terms, no ownership rights are transferred to the Customer.
Except as expressly provided in these Terms, Customers retain all ownership rights in their Customer Data.
Nothing in these Terms grants WishKeeperCRM ownership of:
Customers may voluntarily submit suggestions, ideas, recommendations, feature requests, enhancement requests, comments, or other feedback regarding the Services ("Feedback").
Customer agrees that all Feedback is provided voluntarily and without expectation of compensation.
WishKeeperCRM may freely use, modify, implement, publish, commercialize, or incorporate such Feedback into the Services without restriction or obligation to Customer.
Customers may capture and publicly share screenshots of the Services for educational, training, marketing, or informational purposes provided that such screenshots:
WishKeeperCRM reserves the right to request removal of screenshots that violate these requirements or infringe upon its intellectual property rights.
To protect the integrity, security, and reliability of the Services, Customers agree not to misuse the Services.
Customer shall not, directly or indirectly:
Any violation of this Section constitutes a material breach of these Terms.
The Services may integrate with or provide access to products and services operated by third parties, including but not limited to payment processors, calendar providers, email providers, travel suppliers, mapping services, artificial intelligence providers, and other technology platforms.
WishKeeperCRM does not own or control third-party services.
Accordingly, WishKeeperCRM makes no representation or warranty regarding:
Third-party providers may modify, suspend, discontinue, or restrict access to their services at any time.
WishKeeperCRM shall not be responsible for any interruption, data loss, feature limitation, or other damages resulting from the actions or omissions of any third-party provider.
Customer's use of third-party services remains subject to the applicable third-party terms, conditions, and privacy policies.
WishKeeperCRM continuously improves and evolves the Services.
Accordingly, WishKeeperCRM reserves the right, at any time and without liability, to:
While WishKeeperCRM endeavors to provide advance notice of material changes whenever reasonably practical, Customer acknowledges that software platforms necessarily evolve over time.
Nothing in these Terms guarantees the continued availability of any particular feature or functionality.
WishKeeperCRM will use commercially reasonable efforts to maintain reliable access to the Services.
However, Customer acknowledges that uninterrupted availability cannot be guaranteed.
The Services are provided on an "AS IS" and "AS AVAILABLE" basis.
Temporary interruptions may occur due to:
WishKeeperCRM shall not be liable for temporary service interruptions, delays, or outages.
From time to time, WishKeeperCRM may offer beta, preview, early access, or experimental features ("Beta Features").
Beta Features are provided solely for evaluation and testing purposes.
Customer acknowledges that Beta Features:
Beta Features are provided without any warranty of any kind.
WishKeeperCRM assumes no responsibility for Customer's reliance upon Beta Features.
To protect the security, integrity, and reliability of the Services, WishKeeperCRM reserves the right to immediately suspend or restrict access to all or part of the Services, with or without prior notice, if WishKeeperCRM reasonably believes that:
Suspension does not relieve Customer of any payment obligations accrued before or during the suspension period.
Customer may terminate a Subscription at any time by canceling through the Account settings.
Termination prevents future renewal charges but does not entitle Customer to a refund except as expressly provided in these Terms.
Customer will retain access to the Services only through the end of the applicable prepaid Subscription Term unless the Account has been suspended or terminated for cause.
WishKeeperCRM may terminate these Terms or Customer's access to the Services immediately if:
Termination under this Section shall not limit any other rights or remedies available to WishKeeperCRM.
Upon termination or expiration of a Subscription:
Customers are solely responsible for exporting any desired Customer Data before cancellation or termination of their Subscription.
THE SERVICES ARE PROVIDED ON AN "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS" BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WISHKEEPERCRM DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
WITHOUT LIMITING THE FOREGOING, WISHKEEPERCRM DOES NOT WARRANT THAT:
CUSTOMER ACKNOWLEDGES THAT USE OF THE SERVICES IS AT CUSTOMER'S SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WISHKEEPERCRM, ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:
ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR CUSTOMER'S USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE LEGAL THEORY ASSERTED AND EVEN IF WISHKEEPERCRM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WISHKEEPERCRM'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY CUSTOMER TO WISHKEEPERCRM DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THE LIMITATIONS SET FORTH IN THIS SECTION REPRESENT AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES AND APPLY REGARDLESS OF THE FAILURE OF ANY LIMITED REMEDY.
NOTHING IN THESE TERMS LIMITS LIABILITY WHERE SUCH LIMITATION IS PROHIBITED BY APPLICABLE LAW.
Customer agrees to defend, indemnify, and hold harmless WishKeeperCRM, its members, managers, employees, contractors, affiliates, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, judgments, losses, damages, costs, expenses, and reasonable attorneys' fees arising out of or relating to:
WishKeeperCRM reserves the right, at its own expense, to assume the exclusive defense of any matter otherwise subject to indemnification.
Customer agrees to cooperate fully in the defense of any such claim.
WishKeeperCRM shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to:
Performance shall be excused for the duration of the applicable event.
Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have claims decided by a jury.
Before initiating arbitration or any legal proceeding, the parties agree to first attempt to resolve any dispute informally.
A party asserting a dispute must provide written notice describing the nature of the dispute and the requested resolution.
The parties agree to use good faith efforts to resolve the dispute for at least thirty (30) days before initiating arbitration.
Nothing in this Section prevents either party from seeking temporary injunctive or equitable relief when necessary to protect its intellectual property, confidential information, or other legal rights.
Except as otherwise provided in these Terms, any dispute, controversy, or claim arising out of or relating to:
shall be resolved exclusively through final and binding arbitration.
The arbitration shall be conducted in Richmond County, Georgia, unless the parties mutually agree otherwise.
The arbitration shall be administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules then in effect, except as modified by these Terms.
The arbitrator shall have exclusive authority to resolve all disputes regarding the interpretation, applicability, enforceability, or formation of these Terms.
The arbitrator may award only those remedies available under applicable law and these Terms.
Judgment upon the arbitration award may be entered in any court having jurisdiction.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CUSTOMER AGREES THAT:
The arbitrator may not consolidate claims involving multiple customers unless all parties expressly consent in writing.
If any portion of this Class Action Waiver is determined to be unenforceable, then only that portion shall be severed, and the remainder of this Agreement shall remain in effect.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles.
Subject to the arbitration provisions contained in these Terms, any legal action permitted to proceed in court shall be brought exclusively in the state or federal courts located in Richmond County, Georgia, and each party irrevocably consents to the jurisdiction and venue of those courts.
By creating an Account or using the Services, Customer consents to receive electronic communications from WishKeeperCRM.
These communications may include:
Customer acknowledges that these communications are part of the Services and may continue even if Customer has opted out of receiving promotional or marketing emails.
Customer is responsible for maintaining a current email address on file.
WishKeeperCRM shall not be responsible for any failure to receive communications resulting from an outdated or inaccurate email address.
WishKeeperCRM continually develops and improves the Services.
Accordingly, WishKeeperCRM reserves the right to:
Nothing contained in these Terms guarantees that any particular feature, workflow, integration, module, or functionality will remain available indefinitely.
Customer may not assign, transfer, delegate, or otherwise transfer any rights or obligations under these Terms without the prior written consent of WishKeeperCRM.
Any attempted assignment in violation of this Section shall be void.
WishKeeperCRM may assign or transfer these Terms without restriction in connection with:
These Terms, together with any policies expressly incorporated by reference, constitute the entire agreement between Customer and WishKeeperCRM regarding the Services.
These Terms supersede all prior or contemporaneous agreements, representations, understandings, negotiations, and communications relating to the Services.
No waiver of any provision shall be effective unless made in writing by WishKeeperCRM.
The failure of either party to enforce any provision shall not constitute a waiver of future enforcement.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Headings are provided solely for convenience and shall not affect interpretation.
WishKeeperCRM may modify these Terms from time to time to reflect changes in the Services, applicable laws, business practices, or operational requirements.
When material changes are made, WishKeeperCRM will update the Effective Date at the beginning of these Terms and provide notice through the Services, by email, or by other reasonable means.
Continued use of the Services after the effective date of the revised Terms constitutes Customer's acceptance of the updated Terms.
If Customer does not agree to the revised Terms, Customer must discontinue use of the Services before the updated Terms become effective.
If you have questions regarding these Terms or the Services, please contact:
WishKeeperCRM LLC
3008 Old Lodge Road
Hephzibah, Georgia 30815
Email: support@wishkeepercrm.com
Website: www.wishkeepercrm.com