1. Information We Collect

We collect information in several ways depending on how you interact with the Services.

Information You Provide

When you create an account or use the platform, we may collect information including, without limitation:

• Name
• Email address
• Phone number
• Billing information
• Business information
• Login credentials
• Account preferences

Payment information may be processed by third-party payment processors and is not stored directly by WishKeeperCRM.

Client Data Stored by Users

WishKeeperCRM is a customer relationship management platform used by travel advisors and travel agencies.

Users of the platform may upload or store information relating to their own clients ("Client Data"). This may include information including, without limitation:

• Client names
• Email addresses
• Phone numbers
• Travel preferences
• Reservation details
• Trip planning notes
• Documents uploaded by the user
• Communication records

WishKeeperCRM processes Client Data solely on behalf of the user operating the account.

Users are responsible for ensuring they have the legal right to collect and store their clients' personal information.

Automatically Collected Information

When you access the Services, certain information may be collected automatically. This may include information including, without limitation:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Usage activity within the platform
• System logs and diagnostic information

This information helps us maintain platform performance and security.

Cookies and Tracking Technologies

WishKeeperCRM may use cookies and similar technologies to improve user experience and platform functionality. Cookies may collect information including, without limitation:

• Login session data
• User preferences
• Analytics information
• Device information

Users may configure their browser to refuse cookies, although certain features of the Services may not function properly if cookies are disabled.

2. How We Use Information

WishKeeperCRM uses information for purposes including, without limitation:

• Providing and maintaining the Services
• Creating and managing user accounts
• Processing subscription payments
• Providing customer support
• Monitoring platform performance
• Improving features and functionality
• Detecting fraud or unauthorized activity
• Communicating with users about their accounts or updates to the Services

We may also use aggregated or anonymized information to analyze system usage and improve our platform.

3. Sharing of Information

WishKeeperCRM does not sell personal information.

We may share information in limited circumstances including, without limitation:

Service Providers

We may share information with third-party service providers that assist in operating the platform. These services may include providers offering services including, without limitation:

• Cloud hosting
• Payment processing
• Analytics tools
• System monitoring
• Communication and email services

These providers may access information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information if required to do so by law or if disclosure is necessary to:

• Comply with legal obligations
• Respond to court orders or legal requests
• Enforce our Terms of Service
• Investigate security issues or fraud
• Protect the rights, safety, or property of WishKeeperCRM or others

Business Transfers

If WishKeeperCRM LLC is involved in a merger, acquisition, asset sale, or similar transaction, user information may be transferred as part of that transaction.

4. Third-Party Integrations

WishKeeperCRM may integrate with third-party services including, without limitation:

• Google Calendar

When a user enables an integration, they authorize WishKeeperCRM to exchange information with the third-party service in order to provide the requested functionality.

WishKeeperCRM is not responsible for the privacy practices of third-party services.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information stored on the platform. Security measures may include protections including, without limitation:

• Encrypted data transmission
• Secure infrastructure
• Access controls
• System monitoring

However, no method of data transmission or storage is completely secure.

Users are responsible for protecting their account credentials.

6. Data Retention

WishKeeperCRM retains information for as long as necessary to provide the Services and fulfill the purposes described in this Privacy Policy. We may retain information for purposes including, without limitation:

• Maintaining platform functionality
• Providing customer support
• Complying with legal obligations
• Resolving disputes
• Maintaining security logs

Users are responsible for exporting any data they wish to retain before terminating their account.

7. Children's Privacy

The Services are intended for use by adults and business users. WishKeeperCRM does not permit individuals under the age of 13 to create accounts or directly use the Services.

However, users of the platform may store information relating to travelers who are minors as part of legitimate travel planning activities. This may include information including, without limitation, traveler names, birthdates, passport details, and travel documentation.

In such cases, the user of the platform represents and warrants that they have obtained any necessary permissions or consent from the parent or legal guardian of the minor before collecting, storing, or processing such information.

WishKeeperCRM processes such information solely on behalf of the user and does not independently collect personal information directly from children.

If WishKeeperCRM becomes aware that personal information has been collected directly from a child in violation of this policy, we will take reasonable steps to delete such information.

8. International Users

WishKeeperCRM operates in the United States.

Users accessing the Services from outside the United States understand that information may be transferred to and processed within the United States.

9. Updates to This Privacy Policy

WishKeeperCRM may update this Privacy Policy from time to time.

When changes occur, the updated policy will be posted on our website and the effective date will be revised.

Continued use of the Services after updates become effective constitutes acceptance of the revised policy.

10. Contact Information